Your Privacy Matters — How robi9 Handles Your Data
The robi9 Privacy Policy explains what personal information we collect from players in Bangladesh, how we use it, how we protect it, and what rights you have over your own data. We treat your privacy with the same care we give to security.
Six Commitments robi9 Makes to Every Player
These six principles define how robi9 approaches data privacy. They guide every decision we make about collecting, storing, and using player information on the robi9 platform.
Minimal Data Collection
robi9 collects only the personal data that is strictly necessary to operate your account, process BDT transactions, verify your identity, and comply with responsible gaming obligations. We do not collect data beyond what is required for these defined purposes.
Secure Data Storage
All personal data held by robi9 is stored on encrypted servers protected by 256-bit SSL. Access to stored player data is restricted to authorised personnel only, and all internal access is logged and subject to regular security audit processes.
No Data Sales
robi9 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Your information belongs to you. The only third parties who may access limited data are payment processors (bKash, Nagad, Rocket, Upay) required to process your BDT transactions.
Player Control
You have the right to access, correct, and request deletion of your personal data held by robi9 at any time. Submit a data request to [email protected] and our team will respond within 30 days in accordance with applicable data protection standards.
Defined Retention Periods
robi9 does not retain personal data indefinitely. Account data is held for as long as your account remains active, plus a mandatory retention period required for financial compliance. Once the retention period expires, data is securely deleted or anonymised.
Breach Notification
In the unlikely event of a data security incident affecting your personal information, robi9 will notify affected players promptly via their registered email address or mobile number, and will take immediate steps to contain and remediate any breach.
Table of Contents
1 Who We Are
robi9 is an online sports betting and casino entertainment platform operated for players based in Bangladesh. Our platform is accessible at robi9.io and offers cricket betting, live casino games, slots, and a range of other entertainment products — all transacted in Bangladeshi Taka (BDT).
For the purposes of this Privacy Policy, "robi9", "we", "us", and "our" refer to the robi9 platform and its operating entity. "You" and "your" refer to any individual who visits robi9.io, registers an account, or uses any product or service made available through the robi9 platform.
Scope of this Policy: This Privacy Policy applies to all personal data collected through the robi9 website, account registration system, payment processing workflows, customer support communications, and any other interaction you have with the robi9 platform. It does not apply to third-party websites that may be referenced on our platform.
By registering an account with robi9, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you should not create an account or use the robi9 platform.
2 Data We Collect
robi9 collects personal data from you in the following categories. We gather only the information that is necessary to provide a safe, verified, and functional betting and casino experience for players in Bangladesh.
Account Registration Data
When you create a robi9 account, we collect:
- Full legal name (as it appears on your National Identity Card or passport)
- Date of birth (for age verification — players must be 21 or older)
- Registered mobile number (used for OTP authentication and account communications)
- Email address (used for account notifications and support correspondence)
- Preferred username and encrypted password
- City and district of residence within Bangladesh
Identity Verification Data
To comply with age verification and anti-money laundering obligations, robi9 may request:
- A copy of your National Identity Card (NID)
- A valid Bangladesh passport or birth certificate
- A recent utility bill or bank statement confirming your residential address
- A selfie or photograph for facial verification purposes where required
Financial Transaction Data
Every deposit and withdrawal conducted through your robi9 account generates a transaction record. This includes the transaction amount in BDT, the payment method used (bKash, Nagad, Rocket, or Upay), the transaction timestamp, and the reference number assigned by the relevant payment provider.
Betting & Game Activity Data
robi9 logs a complete record of your betting and gaming activity on the platform, including markets wagered on, stake amounts, game sessions, session duration, and all settlement outcomes. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.
Device & Technical Data
When you access robi9.io, our systems automatically collect certain technical information, including your IP address, browser type and version, device type (mobile or desktop), operating system, and session timestamps. This data is used to maintain platform security and detect unusual access patterns.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Registration Data | Name, DOB, mobile number, email | Account creation & authentication |
| Verification Data | NID copy, passport, selfie | Age & identity verification |
| Financial Data | Transaction amounts, payment method | Payment processing & AML compliance |
| Activity Data | Bets placed, games played, session logs | Account management & responsible gaming |
| Technical Data | IP address, device type, browser | Security & fraud detection |
3 How We Use Your Data
robi9 uses the personal data we collect exclusively for the following defined purposes. We do not use your data for any purpose not listed here without obtaining your explicit consent beforehand.
- Account Management: To create and maintain your robi9 account, authenticate your identity at login, and manage your account settings and preferences.
- Payment Processing: To facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records of all transactions.
- Age & Identity Verification: To confirm that all players are aged 21 or above and that account holders are who they claim to be, in line with our responsible gaming obligations.
- Fraud Prevention & Security: To monitor your account for unusual activity, detect potential fraud, prevent unauthorised account access, and investigate any security incidents.
- Responsible Gaming: To monitor betting patterns that may indicate problem gambling, enforce deposit limits and self-exclusion requests, and provide support where required.
- Customer Support: To respond to your queries, resolve account disputes, and communicate important account-related information via email or your registered mobile number.
- Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, functionality, and user experience of the robi9 platform.
- Legal Compliance: To fulfil any data retention or reporting obligations required by applicable law, including financial record-keeping requirements.
robi9 does not use your personal data to serve targeted advertising on third-party platforms, to build marketing profiles for sale, or for any purpose unrelated to the delivery and security of the robi9 service.
4 Legal Basis for Processing
robi9 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity in question:
- Contractual Necessity: Processing is necessary to perform the contract between you and robi9 — namely, to create and operate your account, accept bets, process payments, and deliver the services described on this platform.
- Consent: Where we rely on your consent — such as for sending promotional communications — you may withdraw that consent at any time by contacting [email protected].
- Legitimate Interests: robi9 processes certain data on the basis of our legitimate interests in operating a secure, fraud-free, and compliant platform — for example, retaining transaction logs to detect money laundering.
- Legal Obligation: Some data processing is required to comply with applicable laws, including financial record-keeping, age verification mandates, and anti-money laundering regulations.
5 Data Sharing & Third Parties
robi9 does not sell, rent, or share your personal data with third parties for commercial or marketing purposes. Your data may be shared only in the following strictly limited circumstances:
Payment Processing Partners
To process your BDT deposits and withdrawals, robi9 shares necessary transaction data with your chosen payment provider — bKash, Nagad, Rocket, or Upay. This sharing is limited to the data required to execute and confirm each transaction and is governed by the respective payment provider's own privacy terms.
Identity Verification Services
Where automated or third-party identity verification tools are used to confirm player age and identity, robi9 may share the minimum required data with that verification provider. These providers are contractually bound to process data solely for verification purposes and are prohibited from using it for any other reason.
Game Technology Providers
Casino games on the robi9 platform are provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Game session data is processed by these providers' servers to generate game outcomes. robi9 does not share your name or contact details with game providers — only anonymised session identifiers are used for game delivery purposes.
Legal & Regulatory Disclosure
robi9 may disclose personal data to relevant authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of robi9 or its players. In such cases, robi9 will disclose only the minimum information required to satisfy the legal obligation.
No cross-border transfers: robi9 does not routinely transfer personal data outside of the region in which it is collected. Where any international data transfer becomes necessary, robi9 will ensure appropriate safeguards are in place before the transfer takes place.
6 Cookies & Tracking
robi9.io uses cookies and similar tracking technologies to deliver a functional, personalised, and secure browsing experience. A cookie is a small text file placed on your device when you visit a website. robi9 uses the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the robi9 platform to function. They enable you to log in, navigate between pages, and maintain your active session. These cookies cannot be disabled without breaking the platform.
- Functional Cookies: These cookies remember your preferences — such as your preferred language or display settings — so that you do not need to re-enter them each time you visit robi9.io.
- Analytics Cookies: robi9 uses anonymised analytics data to understand how players interact with the platform — for example, which pages are most visited and where users encounter difficulties. This data is aggregated and does not identify individual players.
- Security Cookies: These cookies help robi9 detect fraudulent activity and protect player accounts from unauthorised access attempts by flagging suspicious session behaviour.
You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the robi9 platform. robi9 does not use third-party advertising cookies or behavioural tracking cookies that serve targeted advertisements.
7 Data Retention
robi9 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal and financial record-keeping obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Financial compliance & dispute resolution |
| Identity verification documents | Duration of account + 5 years post-closure | AML compliance & regulatory obligations |
| Transaction records | 7 years from transaction date | Financial record-keeping requirements |
| Betting & game activity logs | 3 years from session date | Responsible gaming monitoring & disputes |
| Customer support communications | 2 years from last interaction | Service quality & dispute reference |
| Technical / device logs | 90 days from collection | Security monitoring |
Once a retention period has elapsed, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical analysis purposes, as it can no longer be linked to any individual player.
8 Data Security
robi9 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the robi9 platform
- Encrypted storage of all personal data and financial records on secured servers
- Two-factor authentication (2FA) options for player accounts via OTP to registered mobile numbers
- Role-based access controls that restrict internal access to personal data to authorised personnel only
- Regular security audits and vulnerability assessments of the robi9 platform infrastructure
- Automated monitoring systems that flag and investigate unusual account access patterns in real time
While robi9 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your own robi9 login credentials. If you suspect your account has been compromised, contact [email protected] immediately.
9 Your Rights
As a robi9 player, you have the following rights in relation to your personal data. To exercise any of these rights, submit a written request to [email protected]. robi9 will respond within 30 days of receiving a valid request.
Right of Access
Request a copy of all personal data robi9 holds about you.
Right to Rectification
Request correction of any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data where it is no longer necessary for its original purpose.
Right to Restriction
Request that we limit how we use your data while a dispute or query is being resolved.
Right to Portability
Request a structured, machine-readable export of your personal data.
Right to Object
Object to processing carried out on the basis of legitimate interests.
Please note that certain rights may be limited where robi9 is required to retain data to comply with a legal obligation — for example, financial transaction records that must be kept for the mandatory retention period. In such cases, robi9 will explain why a full deletion request cannot be fulfilled immediately.
10 Children & Minors
robi9 is strictly an adult platform. No person under the age of 21 is permitted to register an account, deposit funds, or participate in any betting or casino activity on robi9. We do not knowingly collect personal data from individuals under the age of 21.
If robi9 discovers that personal data has been collected from a player who is under 21 years of age, that account will be immediately closed, all associated data will be deleted, and any deposited funds will be returned to the original payment method. If you are a parent or guardian and believe a minor may have registered an account with robi9, please contact [email protected] immediately.
11 Changes to This Policy
robi9 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the effective date displayed at the top of this document and, where appropriate, notify affected players via their registered email address or an in-platform notification.
We encourage you to review this Privacy Policy periodically to stay informed about how robi9 handles your personal data. Your continued use of the robi9 platform following the publication of any update constitutes your acceptance of the revised Privacy Policy.
Policy history: Previous versions of this Privacy Policy are available on request. Contact [email protected] if you wish to review an earlier version of this document for comparison purposes.
12 Contact & Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to report a data security concern, please contact the robi9 support team using the details below. All data-related requests should be submitted in writing to allow us to process them accurately and within the required timeframe.
robi9 Support Email: [email protected]
Our support team operates 24 hours a day, 7 days a week, including during Bangladesh public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). We aim to acknowledge all data requests within 5 business days and to provide a full response within 30 calendar days.
If you are not satisfied with robi9's response to a data request or privacy concern, you have the right to escalate the matter through any applicable dispute resolution process. robi9 is committed to resolving all data privacy concerns in a fair, transparent, and timely manner.
Ready to Play Safely on robi9?
Now that you know how robi9 protects your data, explore our cricket betting markets, casino games, and slots — all secured with industry-standard encryption and designed for players in Bangladesh.